ebay authenticity guarantee problems
There is no opt in or opt out option. I can explain it to you but I cant understand it for you. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! A dialog will open as you type your search terms. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Learn more in our FAQs. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. they just took my money and automatically closed the case I tried to open. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Welcome to the Buying board! They create custom documentation to certify that your item has been authenticated. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Open a case with PayPal and/or file chargeback with your bank. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. . I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. Copyright 1995- 2022 eBay Inc. There is no opt in or opt out option. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. You can chat with other members about anything to do with buying on eBay. Yeah it really is awful. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. Yes, and no returns as per the **bleep** eBay authenticity guarantee. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. There is no opt in or opt out option. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. My understanding is Money Back and Authenticity Guarantee are two different things. Sneakers specified as customized will not be authenticated. Who wants to wear shoes with no insoles anyway? 743712524609 b3335a87-7ec7-4034 . They also must be sold to a buyer located in the continental US. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Why can't I see the buyer's shipping address? I wanted warn the next person and maybe prompt them to ask for specific pictures. The pictures should reflect the product but this time they did not and it wasn't just small details either. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Some purchases inspected under Authenticity Guarantee are considered final sale. Learn more about our. I appreciate the tips though. eBay Money Back Guarantee programs on international eBay sites. You find that special item. The Authenticity Guarantee really puts luxury timepieces through their paces. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. Are you a buyer looking for more information? The shoes were not like the picture and unusable to me. That's what happens with my sneakers. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. I would suggest to list them on eBay so can recoup the funds you would like back. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Authenticate it. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . This may be completely unhelpful lol. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. It's a rip off. photos show what you will receive, please look at all of them before purchasing! If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. "money back guarantee" if you should not be fully satisfied . This doesn't give the authenticator much to work with. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Industry experts carefully inspect your luxury handbags. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. You find an item with the Authenticity Guarantee badge and purchase it. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. 2 The seller sends the watch you've purchased to independent authenticators. Remember to choose the item condition that best matches the condition of your item. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. For full details, read our eBay Money Back Guarantee policy. From found to yours. Authenticity Guarantee lets you shop with If an item is being returned, the seller is responsible for return shipping. The payment was instantly processed. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. There is no fee for AG at this time. Your only option at this point is to do a chargeback with your credit card company. Once the item has passed inspection it will be shipped to the buyer. Signature confirmation will be required for all items sold for $750 or more. eBay Money Back Guarantee covers most transactions on eBay. Ebay is **bleep**. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. For most purchases, buyers are refunded to their original payment method. - edited But, I seriously doubt they disassemble them (remove the insoles). Are you a buyer looking for more information? What items are eligible for eBay Authenticity Guarantee? eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. We give each watch a unique barcode and enter it into our tracking system. To maintain that trust, we expect all members to treat each other with respect. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Opened a dispute and they closed it, even when it was 2 different shoes. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Evidence of successful delivery to the authenticator Its not like it was preventable. What items are eligible for eBay Authenticity Guarantee? The authenticator's address will be provided to the seller in the Order details. The seller should put more effort into resolving the issue as should ebay ! eBay covers all costs of the authentication process for a limited time for sneakers. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Have a blessed day. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Need to report a problem or not sure about the next steps? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. And if that doesn't get a refund, file a chargeback with your card issuer. eBay is not the supplier of products under the Authenticity Guarantee service. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. Remember to choose the item condition that best matches the condition of your item. How can that be? Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. How can buyers search for Authenticity Guarantee items? Our team of authenticators brings years of industry knowledge to verifying your purchase. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Tip However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. eBay's authenticator is Sneaker Con. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Thats insane. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Visit our Authenticity Guarantee page for buyers. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. View cart for details. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. (Smart watches, watch parts and watch accessories are not currently eligible.). To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. Expensive lesson. I hear you, the guy had over 300 feedback 100% positive. Please respond to them for follow-up on your specific case. Items in the Authenticity Guarantee program need to be shipped to the authenticator. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. How does Authenticity Guarantee work? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. The eBay Seller Spotlight podcast has launched! Both buyers and sellers must meet all applicable return requirements. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Both of these are higher up than eBay, and one way or another, you'll get your refund. The problem: Authentic shoes declared non authentic. eBay recently announced Authenticity Guarantee for trading cards. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. . Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Make it yours. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Copyright 1995-2023 eBay Inc. All Rights Reserved. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. I wonder if people know about dr scholls. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Proof of delivery for returned items US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Something went wrong. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Purchased on eBay as authentic I made a purchase on ****. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Holy Foul Feet Batman!!! Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. After all, those two genres are among the most common and sought-after high-end cards. Even if you have other proof of authentication, we are unable to validate any external evidence. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. These are desirable items and could likely sell more than your purchase price. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. 08:18 PM. Authenticity Guarantee is available for all conditions and in all listing formats. 03-29-2022 Yes, they are a scam. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Are you a buyer looking for more information? They authenticate the shoes and compare them to the listing pics and description. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Why can't I see the buyer's shipping address? Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Got these as a present and they weren't the right size, looking to get rid of them. Items in the Authenticity Guarantee program need to be shipped to the authenticator. It's sent and authenticated. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Press question mark to learn the rest of the keyboard shortcuts. 1. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. The price points are expected to go down to $250 and over eventually. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. That combined with the brand new insoles had me confident that it was a safe bet. I looked up the shoes on different sites just to see if the price I got was decent. For more information about buying and selling internationally, please see our policies on International selling and International trading. You ship it A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. The return is treated as if the item didn't match the listing. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Please pay within 24hrs of sale (reach out to me if there are any problems). New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. See our Condition of returned items policy. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. 3. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Id theyre going to lie, hide the evidence. Top grading professionals verify every detail of every card. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Tough judgment call for the authenticator. In some cases, eBay may automatically accept the return on the seller's behalf. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Buyers can find estimated delivery information in their Purchase history. After a while you can call and get that number raised. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. I would be up that guys ass getting at LEAST partial refund on that bs. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Sellers are required to deliver the item as it was described in the listing. Buyer had me ship to a bad address and now wants a refund? Currency exchange rate applied to refunds. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. 2. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. confidencejust look for the checkmark. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. new authentic pandora american football dangle charm 799530c01. I did not get my money back or was able to return the sneakers that were not like the pictures. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Better luck next time. Then they shipped my item to the buyer. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Why can't I see the buyer's shipping address? Idk lol but i dont think I would ever purchase "worn once" sneakers. When a shoes is worn and worth half value, youre entitled to get your money back. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. How it works for ungraded cards. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. They are made in more than one factory and with different tooling. Have receipt of proof. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. eBay may hold the return request open for up to 35 business days after the date the return was accepted. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Have you even received the item yet?????? Single ungraded cards $250+ are eligible for the service at this time. eBayOfficial 1 yr. ago That's the problem, the pictures didn't show a main aspect of the shoe at all. . Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Ive been seller for 9 years. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The seller is required to respond and honor their returns policy. 747761838782 708c27a7-4f4c-4d13 . Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. In fact, they are just cheap mass produced goods. Authenticity just means the brand name company got a cut of the money. Tip If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. They just took my money and processed the transaction. Well, you can always just resell the shoes on ebay. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Sneakers specified as customized will not be authenticated. And Im a seller. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. The seller responds to the buyer's request. - edited The item show it cleared Authenticity and matched the shoe in the listing. Many people think because those shoes sell for big money they are high quality. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. eBay currently covers all . Brand X contracted with the cheapest supplier to produce goods. Premium Service View cart for details. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. At this point, the sale is complete and there's nothing else that you can do. For full details, read our eBay Money Back Guarantee policy. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. They also must be sold to a buyer located in the continental US. No contacting the seller, no refunds, period. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. There will not be an option to appeal these cases, as the appeals have already been denied. Why would I keep that if they've already been proven authentic? I got screwed. eBay will not authenticate ineligible items. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. This program is terrible. I got screwed and hate it. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Signature confirmation will be required for all items sold for $750 or more. eBay covers all costs of the authentication process. 03-29-2022 Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If the buyer returns your item, the authenticators inspect it before sending it back to you. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". 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